We offer a one-year warranty on most of our products. Extended warranties are available to purchase.

We are able to provide you with manuals by requesting one with your order. Please ask your sales executive upon placing your order or contacting our customer service team, click here.

Yes, we offer loaner equipment to our customers if we have them available at the moment. We are also able to provide our customers with loaner equipment while their medical equipment is being repaired in most cases. If you have an item that needs to be repaired please fill out this form and select that you need a loaner.

Whether you are shipping in for repair or to return a piece of equipment the address is 907 S 325 E Warsaw, IN 46582. But first fill out this form and customer service will be in touch with you.

Invoices can be received via contacting our accounting department.

A list of our sales reps, territories they cover and contact information can be found by contacting us.

We can accept check, credit card, PayPal, ACH and EFT. There is a 3% added for Visa, Mastercard and Discover for charges over $1,000. There is a 4% added fee for any AMEX transaction.

Yes, we do have financing options. Email your sales representative to learn about the financing options.

We do apologize for the delays. There could be a few different reasons that should be explained. First, we ensure that every piece of equipment is gone through extensively and repaired back to manufacturers specifications. Quality takes time. Another slow down could be that our purchasing team might be in the negotiating phase of sourcing what your equipment. Lastly, supply chain issues after the pandemic are real and we're doing our best bring in your much needed equipment.

You can sell your equipment by filling out this form at the bottom of the page and one of our sales representatives will reach out to you.

Yes, we do offer new equipment in our store. Click on the product catalog and select the filter “new” to filter new products.